Patient Rights & Responsibilities

Patient Rights & Responsibilities

As a patient at LAU Medical Center-Saint John’s Hospital we want you to communicate openly with your health care team, be well informed, participate in treatment choice decisions, and be actively involved in your care. As a partner in your own care, we want you and your family to know your rights as well as your responsibilities.

LAU Medical Center-Saint John’s Hospital is committed to play a major role in the planning and delivering safe and effective patient care.

You have the right to:

• Receive considerate, respectful, compassionate and non-discriminating care regardless of age, gender, race, national origin, religion, political views, and type of insurance, sexual orientation or disabilities.
• Be treated with dignity.
• Request pastoral services or similar requests related to your spiritual and religious beliefs.
• Receive care in a safe environment free from all forms of abuse, neglect or harassment.
• Be informed by your doctor about your diagnosis and possible prognosis, the benefits, risks and the expected outcome of treatment including possible complications.
• Be informed and have written consent for any non-emergency procedure.
• Know the name of the physicians, nurses and other staff members involved in your care.
• Request a copy of your medical records, or authorize your designated guardian to have access to your medical records.
• Request information about your health condition and treatment options.
• Have your medical records kept confidential and respect your privacy.
• Reject medical treatment unless required by law.
• Discontinue medical treatment.
• Have your end of life wishes respected and carried out as long as it is compatible with national laws and institutional rules and regulations.
• Have visitors when safe to do so during scheduled visiting hours.
• Examine and receive an explanation of the hospital bill.
• An interpreter when needed.
• Address your pain concerns to be assessed and managed.
• Ask questions to the physicians, nurses and other staff members involved in your care.
• Change physician.
• Request a second opinion.
• File a complaint.
• Refuse involvement of family members in care decisions.
• Secure your possessions.
• Request a transfer to another healthcare facility when medically safe to transfer you.
• Participate or refuse in a human based research.
• Be informed about organ donation.

It is your responsibility to:

• Inform the hospital as soon as possible if you feel your rights have been violated or your safety is a concern.
• Protect and safeguard your property in your possession and control.
• Provide full and accurate information about any change in your health status to the physicians, nurses, and staff responsible for providing care services: eg. Allergic reaction etc…
• Comply with all requested measures to prevent the spread of infectious diseases within the hospital.
• Be sure that you understand all the information given.
• Respect the obligation that hospital staff must provide medical treatment to other patients.
• Provide information necessary for insurance processing, inpatient admissions, and outpatient registration.
• Settle all your healthcare financial payments.
• Respect all hospital ‘s policies: no smoking, quiet environment, cleanliness, zero violence, etc..

Inform the nurse in charge if you have any special requirements for discharge such as transportation need.