Patient Rights & Responsibilities
As a patient at LAU Medical Center-Saint John’s Hospital we want you to communicate openly with your health care team, be well informed, participate in treatment choice decisions, and be actively involved in your care. As a partner in your own care, we want you and your family to know your rights as well as your responsibilities.
LAU Medical Center-Saint John’s Hospital is committed to play a major role in the planning and delivering safe and effective patient care.
You have the right to:
- Receive considerate, respectful, compassionate and non-discriminating care regardless of age, gender, race, national origin, religion, political views, and type of insurance, sexual orientation or disabilities.
- Be treated with dignity.
- Request pastoral services or similar requests related to your spiritual and religious beliefs.
- Receive care in a safe environment free from all forms of abuse, neglect or harassment.
- Be informed by your doctor about your diagnosis and possible prognosis, the benefits, risks and the expected outcome of treatment including possible complications.
- Be informed and have written consent for any non-emergency procedure.
- Know the name of the physicians, nurses and other staff members involved in your care.
- Request a copy of your medical records, or authorize your designated guardian to have access to your medical records.
- Request information about your health condition and treatment options.
- Have your medical records kept confidential and respect your privacy.
- Reject medical treatment unless required by law.
- Discontinue medical treatment.
- Have your end of life wishes respected and carried out as long as it is compatible with national laws and institutional rules and regulations.
- Have visitors when safe to do so during scheduled visiting hours.
- Examine and receive an explanation of the hospital bill.
- An interpreter when needed.
- Address your pain concerns to be assessed and managed.
- Ask questions to the physicians, nurses and other staff members involved in your care.
- Change physician.
- Request a second opinion.
- File a complaint.
- Refuse involvement of family members in care decisions.
- Secure your possessions.
- Request a transfer to another healthcare facility when medically safe to transfer you.
- Participate or refuse in a human based research.
- Be informed about organ donation.
It is your responsibility to:
- Inform the hospital as soon as possible if you feel your rights have been violated or your safety is a concern.
- Protect and safeguard your property in your possession and control.
- Provide full and accurate information about any change in your health status to the physicians, nurses, and staff responsible for providing care services: eg. Allergic reaction etc…
- Comply with all requested measures to prevent the spread of infectious diseases within the hospital.
- Be sure that you understand all the information given.
- Respect the obligation that hospital staff must provide medical treatment to other patients.
- Provide information necessary for insurance processing, inpatient admissions, and outpatient registration.
- Settle all your healthcare financial payments.
- Respect all hospital ‘s policies: no smoking, quiet environment, cleanliness, zero violence, etc..
Inform the nurse in charge if you have any special requirements for discharge such as transportation need.