Patient Rights & Responsibilities
As a patient at LAU Medical Center-Saint John’s Hospital we want you to communicate openly with your health care team, be well informed, participate in treatment choice decisions, and be actively involved in your care. As a partner in your own care, we want you and your family to know your rights as well as your responsibilities.
LAU Medical Center-Saint John’s Hospital is committed to play a major role in the planning and delivering safe and effective patient care.
You have the right to:
- Receive considerate, respectful, compassionate and non-discriminating care regardless of age, gender, race, national origin, religion, political views, type of insurance, sexual orientation and/or disabilities.
- Receive care in a safe environment free from all forms of abuse, neglect and/or harassment.
- Be informed by your doctor about your diagnosis and possible prognosis, the benefits and risks/complications of treatment, and the expected outcome and/or alternative of treatment.
- Be informed and sign a written consent for any non-emergency procedure.
- Expect to have a full medical and nursing assessment of your individual clinical needs upon admission.
- Know the names of physicians, nurses and other health care team involved in your care.
- Inquire about the experience and skills of the physicians, nurses and other health care team.
- Request medical information from the medical record when authorized by you.
- Obtain information about your health condition and treatment options from your treating physician.
- Keep information in your medical record confidential.
- Have privacy during examination, procedures, clinical care/ treatment.
- Reject medical treatment unless required by law.
- Discontinue medical treatment.
- Request pastoral services or similar requests related to your spiritual and religious beliefs.
- Have your end of life wishes respected and carried out as long as it is compatible with national laws and institutional rules and regulations.
- Have visitors during scheduled visiting hours.
- Examine and receive an explanation of the hospital bills.
- Have an interpreter when needed.
- Your pain will be addressed, assessed and managed.
- Change your physician.
- File complaints.
- Keep your family informed of your progress upon your approval.
- Refuse involvement of family members in care decisions.
- Secure your belongings and possessions.
- Request a second opinion.
- Request a transfer to another healthcare facility when medically safe to transfer.
- Know the mission statement of LAU Medical Center-Saint John’s Hospital and type of services that are provided and how to access them.
- Receive emergency medical care and treatment easily and quickly.
- Expect emergency treatment to be delivered upon arrival to the Emergency Room.
- Refer to a specialist/consultant for special care when there is a clinical need.
- Discuss and request information related to your specific drug therapy, possible adverse side effects and drug interactions, and Monitor your compliance and proper drug use, institute interventions when necessary.
- Have drug therapy monitored for safety and efficacy and to make reasonable efforts to detect and prevent drug allergies, adverse reactions or contraindications.
- Provide appropriate security for children, disabled, elderly or vulnerable patients.
- Visual and clear signage to enable you and your family to find the way in and out of the hospital and clinics.
- Be informed about the date of your discharge in advance and be given details of all aftercare instructions.
It is your responsibility to:
- Inform the hospital as soon as possible if you feel your rights have been violated or your safety is a concern.
- Protect and safeguard your property in your possession and control.
- Provide full and accurate information about your past and present health history to the health care providers.
- Comply with all requested measures to prevent the spread of infectious diseases within the hospital.
- Respect the obligation that hospital staff must provide medical treatment to other patients.
- Provide accurate information necessary for healthcare providers, insurance processing, inpatient admissions, and outpatient registration.
- Ask any questions you may have concerning your hospital bills.
- Pay your hospital bills promptly.
- Bring your medical card/ insurance card and proper identification with you every time you present to LAUMC-SJH.
- Follow the rules and regulations of LAUMC-SJH.
- Show respect and to be courteous to the staff and restraint from using abusive language and/or display of unethical behavior to other patients, visitors or staff.
- Accept consequences of not complying with medical treatment /instructions.
- Inform the clinic secretary if you wish to cancel or reschedule your appointment.
Inform the nurse in charge if you have any special requirements for discharge such as transportation need.